指名が被ると怒ると言うお客様は、一定数存在しますよね。
しかし、女性としてはどれだけ指名客を呼べるのかが仕事な訳で仕方のないこと。
でも、皆さまからすると、一緒にいるために指名料金をはらって指名をしているのに、指名が被っているために全然一緒に居れないとなると、嫌な気持ちになるのも無理はありません。
仕方ないじゃないか！と思いつつも、お店という空間にいる間は、自分の気持ちよりもお客様の気持ちを優先させなければなりません。
そんな、キャバ嬢を悩ませる指名被り。この記事ではそんな指名被りで怒るお客様の上手な対処法についてまとめてみました。
指名が被ると怒るお客様の気持ちとは・・・
指名のお客様は、誰もが皆 高いお金を払って会いにきています。お金を払ってでも会いたい。それだけ好きな相手だと言う事です。
そんな人を、自分以外にも同じように会いに来ている人がいて、その人の席で楽しく飲んでいる思うと、良く思う訳がありません。
そこを怒らせるか怒らせないかは、 指名の女の子の腕にかかっています。
怒らせないための対処法について
では、対処法について見ていきたいと思います。
呼ばれた時は行きたくなさそうにする
他のお客様が来て、ボーイさんに抜かれる瞬間がありますよね。
その時に、呼ばれたから行くね！とすぐに行くのではなく、名残惜しそうにしましょう。
「呼ばれちゃった…でも行きたくない」などと言って、むしろお客様から「早く行かないと怒られちゃうよ！」と言われるくらいに寂しがっても大丈夫です。
指名被りで怒る方は、そう言った演出を好みます。
ヘルプの女の子に嫉妬する
席に戻ったら、抜かれる前よりも少し近くに座りましょう。
そして「楽しそうだったね。何話してたの？」などと気にしている素振りを見せるのです。
そうするとお客様は、自分の事を考えてくれていると思い、嬉しい気持ちになるものです。
席に戻る際は最高の笑顔で帰る
席に着く時は、満面の笑顔で
「やっと帰って来れた！！」と言う気持ちを表情に表しましょう。
そして、少し肩をくっつける感じで「ただいま！♡」と言うのです。
それまでのイライラを覆せる位の笑顔を心がけましょう。
人気があるねと嫌味を言われたら
これは、指名が被った場合に必ず一度は言われるセリフです。
このような嫌味を言う男性は、俺だけのもの』感を求めています。
ですので、間違ってもここで認めてはいけません。俺の出る幕はないと思って指名替えされるケースも。
例えNO.1だとしても、「そんなはずない」「今日はお祭りなのかと思ってびっくりしてる」「私、今日誕生日なのかな？笑」
などと、必ず途端に返せるセリフは用意しておきましょう。
自分は特別だと思わせる
お客様がふてくされているなと感じた際には、何か相談ごとを持ちかけましょう。
家のことや友達の事、お店の人間関係など何でも良いのです。
ここで大切なのは「こんな事、○○さんにしか言えないんだけど聞いてくれる…？」と持ちかける事です。
そして話し終わった後には、
「やっぱり○○さんに話してよかった！凄くスッキリした！やっぱり私、○○さんが居ないと精神的に持たないや」
などと、お客様の恋愛感情と父性本能をくすぐる言葉を用意しておきましょう。
そうする事で、「この子には自分がいないとダメだ」と言う気持ちにしていく事が大切なのです。
まとめ
いかがだったでしょうか？
指名被りで、お客様を怒らせないためのいくつかの方法。でも、これらの手を使っても怒ってしまう方は必ずいます。
その際は、すぐさまフォローを入れましょう。お店を出た後にすぐに電話をして直接謝罪をし、すぐにメールも入れましょう。
あまり下手に出過ぎるのも良くはないですが、ただ不快な気持ちにさせてしまった事に間違いはないので、その点はきちんと謝罪し、今後出来るだけ時その方の来店時には他のお客様と被らせないようにしましょう。
そう言った努力も、ホステスの仕事の1つなのです。
きちんとした女性だ、と思ってもらうことで、今後長い関係が築けますよ。
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Meltyでは売上アップのための『顧客管理アプリMelty』をリリースしています。
お客様の基本的な情報や話したことををちゃんと管理しておくことはホステス・キャバ嬢として最高のサービスを提供できるだけでなく、久しぶりのお客様や、何かトラブルがあった際もしっかりフォローすることができます。
なんといっても夜職において顧客管理を行うことは、人気アップやお給料アップへの近道です！！
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