お客様と知り合う最初の段階で必要なのは、実社会と同じく、まずは名前を伝える事、さらには名前を覚えてもらうことですね。
実社会では、名刺を渡すのが一般的だと思いますが、キャバ嬢にとっても、名刺を渡す事は、
お客様とのファーストコンタクトの重要な段階です。
今回はこの名刺に関する事を考えてみます。
名刺の目的とは？
初めての人の最も重要な情報ってなんでしょうか？どんな人間関係でも最初のステップは、名前を知る事ではないでしょうか？
キャバ嬢にとっては、お客様に、お店だけでも数十人か数百人以上いる他の女の子とはっきりと区別して自分を紹介する為に使うのが名刺です。
覚えておいてほしいことは、お客様にとっては、キャバ嬢はその店だけではない事です。
毎日何店舗ものお店に行くお客様も多いです。一店舗のお店ですら何枚の名刺をもらうのに、それが何店舗もとなると・・・
お分かりですよね。その時は区別がついていてもよっぽど気に入った女の子でない限りは誰が誰だかわからなくなります。
私も席に着いた時話が盛り上がって、家に帰った後でメールをすると『えーっと、名前誰だっけ』と言われた経験が何度かあります。
自分を売り込むためののツール
同じビル、同じ町だけでなくて、日本中のいろんなところにいる数千、数万のキャバ嬢の中から、どの店のどの子として、自分を売り込む最初のステップが、名刺交換です。
名前を聞かれないと名前を言わない女の子が時々いますが、名前を憶えてもらわない限り、次の指名も、延長も、同伴もないのです。
ですから、膨大な数の女の子から、他の誰でもない貴女の存在を売り込むツールが、名刺だという事をまず認識してください。
名刺の渡し方と保存方法
では、ここからは名刺の渡し方、保存方法についてお話ししていきたいと思います。
名刺の渡し方について
名刺は、貴女を表しているものです。机の上に投げるように置くのではなくて、きちんと相手を見て、渡しましょう。
その際、相手の側に名前がむくように向きも意識してみてください。
お客様は世間で、名刺交換になれている方も多いです。きちんとした名刺の渡し方をするのは、貴女の価値を高めますよ。
名刺は綺麗に保存して、大事に扱う
名前は、源氏名なので、読みやすいことが多いですが、特殊な感じを当てていたり、読みにくい名前の場合は、フリガナやアルファベットなどを書いておくのも親切でしょう。
また、名刺が折れたいたり、破れていたりしては、台無しです。
きちんとケースなどを使って保存しておいてください。体験などでは、その場で名前を書くパターンもありますが綺麗な字でなくても丁寧に書いておくのは重要です。
なんども言いますが、名刺は貴女を表しています。綺麗に保存して、綺麗にお客様に渡す事で、貴女をアピールできるのです。
名刺で差をつける方法
お客様は1時間フリーでいただけでも、数枚の名刺を手にします。
『あや』『あい』『あやか』。。。もう誰が誰だかわかりません。
貴女をきちんと覚えておいてもらうためには、なにか特徴を付ける事も大事です。
メッセージを添える
出勤日を書いてある名刺もありますが、お勧めは、似顔絵や写真そして、一言メッセージを書いておく事です。
このメッセージは、その時の会話のきっかけにもなり、なによりも貴女の印象をお客様に残す事が出来ます。
趣味や出身地、今関心ある事、仕事への意気込みなどもいいと思います。
また、フリーの場合連絡交換を行うと思いますが、もし行えなかった場合のためにも、裏に連絡先を書いておくといいでしょう。
とにかく名前が書いてあるだけの紙から、お店を離れた時に貴女の事が思い浮かぶような印象を残す事ができるような、差別化を意識して、名刺を要旨してください。
名刺を渡した後の接し方
なるべく自分の名前を相手が意識するように接しましょう。
名前でよんでもらえるように、会話の中に名前をいれたり、名刺に書いたメッセージに関連した話題をしたりして、名前と貴女をなるべく結びつけましょう。
なるべくテーブルの上の見えるところに名刺をおいてもらえるようにしましょう。
お客様の名前が分かれば、なるべくそれを呼んで、名前で呼びかえしてもらえるようにして、名刺の名前を意識してもらいながら、接客を続けるのが鍵です。
名刺をもって帰ってもらえない時は？
残念ながら、最後に名刺を置いていってしまうお客様もおられます。ご家族がいる場合や、接待で連れてこられただけの方もいますので、仕方ないですね。
少し残念な気にもなりますが、無理やり渡すよりは、縁がなかったと思うか、もしくはもう名刺などいらないくらい貴女の印象が残ったので、役目を終えたと思う事ができます。
しかし、ほんとにその日の接客が成功した場合は、意外と名刺はもういらないものなんです。
おそらくLINEやメールなどの連絡手段ができていると思うので、最初にきちんと自分の名前を、伝えて、初めての接客時の中では脱名刺の関係にしていくことが目標です。
最後に
いかがでしたでしょうか？何十、何百、何千の女の子から、貴女の存在を意識させる大切な役割が、名刺です。
名刺の渡し方もそうですし、取り扱いもすごく大切なのです。
貴女がいない間にもあなたの代わりとして働いてくれる、それが名刺。
同時に、きちんと貴女を印象つけて、差別化ができれば役目を終えるのも名刺です。
ここで書いた事を意識して、効果的なファーストコンタクトをたくさん増やして、次の指名に繋げていきましょう。
スマホアプリMeltyで顧客管理を行おう！
Meltyでは売上アップのための『顧客管理アプリMelty』をリリースしています。
お客様の基本的な情報や話したことををちゃんと管理しておくことはホステス・キャバ嬢として最高のサービスを提供できるだけでなく、久しぶりのお客様や、何かトラブルがあった際もしっかりフォローすることができます。
名刺管理も楽々できちゃいます！なんといっても夜職において顧客管理を行うことは、人気アップやお給料アップへの近道です！！
顧客管理機能以外にも営業効率化に役立つ機能満載！
接客時にも営業時にも大活用できますので、 売上アップの相方としてぜひ利用してみてくださいね！きっと使っていくうちに効果を実感できますよ♪
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